Terms and Conditions

These terms define the conditions for accessing and using the website https://www.promalab.net/, as well as the rights and obligations of users and Promalab.

They apply to any visit or use of the site, regardless of the page viewed.

The website https://www.promalab.net/ is published by Promalab, a company specialising in laboratory solutions, with its registered office at 7, rue des Roitelets, quartier Oasis, 20410, Casablanca.

For any questions about the site, you can contact us at promolab@promolab.net or by phone at +212 (0) 522 23 12 54.

The site is freely accessible to any user with an Internet connection. Promalab endeavours to provide continuous access, but may suspend, limit or interrupt access for maintenance, security or update reasons, without prior notice.

Users are responsible for their own equipment and Internet connection required to access the site.

All elements of the site (texts, images, graphics, logos, videos, catalogues, trademarks, structure and software) are protected by intellectual property law and remain the exclusive property of Promalab or its partners.

Any reproduction, representation, modification, publication or exploitation, in whole or in part, without prior written authorisation from Promalab, is strictly prohibited.

Users agree to use the site fairly, in accordance with its purpose and applicable laws. The following are prohibited:

• any fraudulent, abusive use or use that infringes the rights of Promalab or third parties;
• any attempt to gain unauthorised access to systems, data or administration areas;
• the dissemination of unlawful, defamatory, misleading or harmful content;
• any action likely to degrade the performance or security of the site.

The site provides contact, quote request, complaint, satisfaction survey and job application forms. Information submitted must be accurate, complete and truthful.

Submitting a form does not constitute a contractual commitment by Promalab. Each request is processed internally and answered within the company's usual timeframes.

Attachments submitted (including CVs and cover letters) must comply with the formats and sizes indicated on the site.

Promalab makes every effort to provide reliable and up-to-date information about its products, services and activities. However, errors or omissions may occur. Information published on the site is provided for guidance only and may be changed without notice.

Promalab shall not be liable for any direct or indirect damage resulting from use of the site, inability to access it, or use of information published on it.

Links to third-party websites are provided for convenience. Promalab has no control over these sites and accepts no responsibility for their content.

When using the site and its forms, Promalab collects and processes certain personal data in accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data.

For more information on the data collected, its purposes and your rights, please refer to our privacy policy on the dedicated page of the site.

Promalab reserves the right to amend these terms at any time to reflect changes to the site, regulations or its services.

The applicable version is the one published on the site on the date of consultation. We recommend checking this page regularly.

These terms are governed by Moroccan law. In the event of a dispute relating to use of the site, and failing amicable resolution, the courts of Casablanca shall have exclusive jurisdiction, subject to mandatory legal provisions.