Privacy Policy

The data controller for personal data collected via the website https://www.promalab.net/ is Promalab, located at 7, rue des Roitelets, quartier Oasis, 20410, Casablanca.

For any questions about your personal data, you can write to us at promolab@promolab.net or call us at +212 (0) 522 23 12 54.

Depending on the pages visited and forms used, we may collect the following categories of data:

• identification and contact data: name, email, phone number, organisation;
• request-related data: message, subject, requested products, comments, complaints or suggestions;
• application data: desired position, experience, availability, diplomas, CV and cover letter;
• technical data: IP address, connection logs, browser type, pages viewed and timestamps, to the extent necessary for security and proper operation of the site.

Your data is processed for the following purposes:

• responding to your contact, quote, complaint or survey requests;
• processing and following up job applications received via the site;
• improving the quality of our services and customer relations;
• ensuring site security, preventing fraud and limiting abuse (including anti-spam measures);
• complying with our legal and regulatory obligations.

Processing is based in particular on your consent when you accept the terms of use and this policy before submitting a form, on pre-contractual measures when you contact us, and on the legitimate interest of Promalab in securing its site and managing professional relationships.

Data is kept for as long as necessary for the purpose pursued, then archived or deleted in accordance with applicable legal obligations.

As a guide: commercial requests and complaints are kept for the duration of processing and then according to statutory limitation periods; applications are kept for the duration of the recruitment process, then for a maximum of 24 months unless you object; technical logs are kept for a limited period proportionate to security needs.

Your data is accessible only to authorised persons within Promalab and, where applicable, to technical service providers acting on behalf of Promalab for hosting, secure file storage and site maintenance.

Data is hosted on secure cloud infrastructure. Promalab does not sell or rent your personal data to third parties for commercial purposes.

Promalab implements appropriate technical and organisational measures to protect your data against loss, unauthorised access, disclosure, alteration or destruction.

Access to the administration dashboard is protected by authentication. Sensitive attachments (applications) are stored in dedicated areas with restricted access.

In accordance with Moroccan Law No. 09-08, you have the right to access, rectify and object to the processing of your personal data, under the conditions provided by applicable regulations.

To exercise your rights, send your request to promolab@promolab.net, stating the subject of your request and, if necessary, a copy of proof of identity. We endeavour to respond as soon as possible.

You may also lodge a complaint with the Moroccan National Commission for the Control of Personal Data Protection (CNDP) if you believe your rights are not being respected.

The site uses cookies and similar technologies strictly necessary for its operation, in particular for administration session management, security and remembering certain interface preferences.

No third-party advertising or audience measurement cookies are deployed by default on the public site. You can configure your browser to refuse cookies, although some features may then be limited.

The site is primarily intended for a professional audience. Online forms, and job applications in particular, are not intended for minors without parental consent. Promalab does not knowingly collect data relating to minors.

This policy may be updated to reflect changes in our practices, services or regulations. The date of the last update is shown at the top of this page.

For any questions about this privacy policy or the processing of your data, contact Promalab at promolab@promolab.net, by phone at +212 (0) 522 23 12 54, or by post at 7, rue des Roitelets, quartier Oasis, 20410, Casablanca.